FAQs
Have a question? Please see below for answers to common questions from customers.
What is a Chicky Dickey?
In short, it is a neck warmer - a turtleneck without the sweater. It’s practical, cute and just a bit fun to say.
What are Chicky Dickies made from?
We make Chicky Dickies from high quality natural fibers - cotton, cashmere and wool blends that are all machine washable for optimal softness and ease of care.
Where are Chicky Dickies made?
We are proud to work with a female owned and operated domestic manufacturer in New York.
How do I care for my Chicky Dickey?
All of our styles can be machine washed with cold water - below 30C, with like colors. Do not bleach. Lay flat to dry. Iron on low if needed. Delicate cycle or handwashing with gentle detergent will extend the life of your dickie.
Do you offer Free Shipping?
At the moment standard shipping is always free for orders above $150 within the continental US! For orders below $150, we strive to offer the most competitive shipping rates.
Where do you ship?
Currently we are not shipping internationally, but we hope to change that in the future.
When can I expect to receive my order?
Orders are shipped within 1-3 business of when you placed the order. For free standard shipping, orders are expected to arrive within 3-7 business days. We also offer expedited shipping at checkout.
What is your return policy?
You can find our full return policy here.
How can I exchange my items?
You can exchange your order by visiting our Returns Center and initiating your return. Please note that we will not ship out your exchange order until your returned merchandise has been mailed back to us, and we cannot guarantee inventory availability until this time.
How can I contact customer service?
Please reach out to hello@chickydickies.co for any questions and callouts.
Still have questions? We're happy to help! Please email us at hello@chickydickies.co and we will get back to you within 24 hours.