FAQs
Have a question? Please see below for answers to common questions from customers.
What is a Chicky Dickey?
A snood, a dickie, a gaiter, a super simple scarf. It's really all of those things.
In short, it is a neck warmer - a turtleneck without the sweater. It’s practical, cute and just a bit fun to say.
What Size Dickey Should I get?
We offer three sizes intended to fit the whole family (or uncles, teachers, neighbors...).
Our mini typically fits toddlers. Our small is suitable for toddlers, children, and even some petite adults. The BIG is made for adults, but also works well on a child who needs a scarf, but might be a bit sensitive to the idea of a turtleneck.
What are Chicky Dickies made from?
We make Chicky Dickies from high quality natural fibers - cotton, cashmere and wool blends that are all machine washable for optimal softness and ease of care.
Where are Chicky Dickies made?
We are proud to work with a female owned and operated domestic manufacturer in New York.
How do I care for my Chicky Dickey?
All of our styles can be machine washed with cold water - below 30C, with like colors. Do not bleach. Lay flat to dry. Iron on low if needed - we like a quick steam or press along the rib post wash.
Delicate cycle or handwashing with gentle detergent will extend the life of your dickies.
Chicky Dickies are knitted in one piece - totally tubular! - because less seams means more comfort. This also might mean your dickey gives a bit with wear. Don't fret - they easily get back to size with a wash cycle.
What's with the labels?
We don't label our dickies by gender - anyone and everyone should feel comfortable with the color of their choosing.
We do however LOVE our CD and care labels (and legally we have to have them). But we know that you, or your little one, might not like a care label at their neck. We attach them in a way that allows you to choose what to do with them, with zero damage to your dickey.
Do you offer Free Shipping?
At the moment standard shipping is always free for orders above $150 within the continental US! For orders below $150, we strive to offer the most competitive shipping rates.
Where do you ship?
We now ship WORLDWIDE!
Orders may be subject to local customs duties and VAT, which aren’t included at checkout and are collected upon delivery. We recommend checking local import guidelines if you’re unsure.
When can I expect to receive my order?
Orders are shipped within 1-3 business of when you placed the order. For free standard shipping, orders are expected to arrive within 3-7 business days.
We also offer expedited shipping at checkout.
What is your return policy?
You can find our full return policy here.
How can I exchange my items?
You can exchange your order by visiting our Returns Center and initiating your return. Please note that we will not ship out your exchange order until your returned merchandise has been mailed back to us, and we cannot guarantee inventory availability until this time.
How can I contact customer service?
Please reach out to hello@chickydickies.co for any questions and callouts.
Still have questions? We're happy to help! Please email us at hello@chickydickies.co and we will get back to you within 24 hours.